Faqs

Certainly! Let’s dive into the frequently asked questions:

1. Do You Ship to Other Cities?

Yes, we’re based in Karachi, and we offer shipping across Pakistan. Cash on Delivery (COD) is available.

2. What Are Your Delivery Charges?

For Karachi: A nominal fee of PKR 200 applies. o Intercity Deliveries: Expect a charge of PKR 350. o Special handling items (such as large items or prayer sets) may incur shipping fees ranging from PKR 700 to 1000, depending on the courier service.

3. Do You Accept Online Payments?

Absolutely! You can pay via bank transfer, Easy Paisa, Jazz Cash, or Naya Pay.

4. Can You Show Me a Sample of Custom Design?

While we don’t provide drafts, we share ready product images for your approval before dispatch.

5. Where Is Your Shop Located?

o We operate exclusively online.

6. I Placed an Order and Made Payments, But Haven’t Heard Back. What Should I Do?

Please email us and allow 2 to 3 working days for a response.

7. I Received a Damaged/Incorrect Item. What Shall I Do?

Reach out to us via email or WhatsApp with your concern.

8. Can I Exchange an Item?

Unfortunately, we don’t offer exchanges once you’ve received the item you ordered.

9. What Is Your Refund Policy?

If an item is unfulfilled, incorrect, or damaged/defective, we’ll address it by providing a replacement or credit toward another order.

10. How Can I Add an Item to My Order?

Email or WhatsApp us with your order number, and let us know which additional item(s) you’d like to add.

11. Your Prices Are Too Expensive. Can I Get a Discount?

Our products are a labor of love, and we prioritize quality. Customers who review our products after purchase may be eligible for promotional offers or discounts.

12. Do You Offer Giveaways or Favors?

o Yes, we do!

13. Can You Gift Wrap My Order?

o Discuss your requirements with us via social media or email. We’ll accommodate your request and provide details on any additional charges.

14. I’m Abroad but Want to Place an Order for Local Delivery. How Can I Do This?

You can place an order via our website. In the shipping/delivery address, mention the desired delivery location. For gifts, specify and pay via bank/online transfer. If someone else will receive the order on your behalf, select cash on delivery.

15. I Want to Order for a Loved One’s Birthday/Anniversary/Wedding and Have It Delivered Directly. How Can I Do This?

Order through our website, mentioning the recipient’s contact number and delivery address. Choose bank/online transfer as the payment method.

Feel free to reach out if you have any further questions!